Privacy Policy

CryoStemCLT  ·  Fyzical Mountain Island

9920 Couloak Dr, Suite 120  ·  Charlotte, NC 28216  ·  704.900.2909

info@cryostemclt.com  ·  cryostemclt.com

Privacy Policy

CryoStemCLT  ·  cryostemclt.com

Effective Date: August 24, 2026  ·  Last Updated: August 24, 2026

CryoStemCLT, operating in partnership with Fyzical Mountain Island (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at cryostemclt.com, interact with our online forms, or communicate with us via SMS, email, or phone. Please read this policy carefully. By using our website or services, you agree to the practices described herein.

1. Information We Collect

1.1  Information You Provide Directly

When you submit a form on our website, book a consultation, or contact us, we may collect:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Physical address
• Health-related information you voluntarily provide (e.g., area of pain, treatment interest)
• Insurance information (where applicable)
• Payment information (processed securely through third-party payment processors)

1.2  Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type (desktop, mobile, tablet)
• Cookie and tracking data (see Section 4)

1.3  Information from Third Parties

We may receive information about you from third-party platforms including:

• Meta (Facebook/Instagram) Lead Ads — when you submit a lead form on our social media ads
• GoHighLevel CRM — our patient relationship management platform
• Google Analytics and Google Ads — for website traffic and advertising performance

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1  Service Delivery

• To schedule and confirm consultations and appointments
• To provide physical therapy, StemWave, Cryo Body Sculpting, and related wellness services
• To verify insurance eligibility and process prior authorizations
• To process payments and send receipts
• To communicate treatment plans, follow-up care, and health information

2.2  Communications & Marketing

• To send appointment reminders, confirmations, and follow-up messages via SMS, email, and phone
• To send promotional offers, health tips, and service updates (with your consent)
• To respond to inquiries, questions, and service requests
• To follow up on leads and consultations you have requested

2.3  Business Operations

• To improve our website, services, and patient experience
• To analyze traffic, campaign performance, and marketing effectiveness
• To comply with legal and regulatory obligations
• To protect the safety and security of our business and patients

3. SMS Communications — Opt-In Details

⚠️  Important — SMS Consent By submitting your phone number through any form on our website, landing pages, or Meta Lead Ads, you expressly consent to receive SMS text messages from CryoStemCLT at the phone number provided. Consent is not a condition of purchasing any goods or services.

3.1  Types of SMS Messages We Send

We may send the following types of text messages:

• Appointment confirmations and reminders
• Consultation follow-up messages
• Promotional offers and service announcements
• Health and wellness tips related to our services
• Re-engagement messages to leads who have previously inquired
• Responses to direct inquiries you initiate via text

3.2  How to Opt In

You may opt in to receive SMS messages from us by:

• Submitting your phone number through a form on our website (cryostemclt.com) or landing pages
• Submitting a Meta (Facebook/Instagram) Lead Ad form that includes your phone number
• Texting us directly at 704.900.2909 and initiating a conversation
• Providing verbal or written consent during a consultation or appointment

3.3  How to Opt Out

You may opt out of SMS messages at any time by:

• Replying STOP to any SMS message you receive from us
• Texting STOP to 704.900.2909
• Contacting us at info@cryostemclt.com and requesting removal
• Calling us at 704.900.2909 and speaking with a team member

After opting out, you will receive one final confirmation message. You will not receive further promotional SMS messages. You may still receive transactional or appointment-related messages necessary to complete a service you have already requested, unless you specifically request otherwise.

3.4  SMS Message Frequency

Message frequency varies based on your engagement with our services. You may receive between 1 and 10 messages per month depending on your inquiry activity, appointment schedule, and marketing preferences.

3.5  Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details about your plan’s messaging rates. CryoStemCLT is not responsible for any charges assessed by your mobile carrier for receiving SMS messages.

4. Cookies and Tracking Practices

4.1  What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us understand how visitors use our site and improve your experience.

4.2  Types of Cookies We Use

• Essential Cookies — Required for basic website functionality (navigation, form submissions). Cannot be disabled.
• Analytics Cookies — Google Analytics collects anonymous data on pages visited, time on site, and traffic sources to help us understand site performance.
• Advertising Cookies — Meta Pixel and Google Ads track conversions from our paid advertising campaigns. These help us measure ad effectiveness and retarget visitors who have shown interest in our services.
• Functional Cookies — Remember your preferences to improve your experience on repeat visits.

4.3  Third-Party Tracking

Our website uses the following third-party tracking technologies:

• Google Analytics — website traffic and behavior analysis
• Meta Pixel (Facebook/Instagram) — ad conversion tracking and retargeting
• GoHighLevel — lead capture form tracking and CRM integration
• Google Tag Manager — tag management for marketing pixels

4.4  Managing Cookies

You may control cookies through your browser settings. Most browsers allow you to block, delete, or be notified about cookies. Please note that disabling certain cookies may affect website functionality. You may also opt out of Google Analytics tracking at analytics.google.com/analytics/optout and Meta ad tracking at your.facebook.com/settings.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, or destruction.

5.1  Security Measures

• All data transmissions through our website are encrypted using SSL/TLS technology (HTTPS)
• Access to patient data within our CRM (GoHighLevel) is restricted to authorized personnel only
• Our patient management systems are HIPAA-compliant where applicable
• Payment information is processed through PCI-DSS compliant third-party processors — we do not store credit card numbers
• Team members are trained on data privacy and HIPAA requirements

5.2  Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you as required by applicable law, including the North Carolina Identity Theft Protection Act and, where applicable, HIPAA breach notification rules.

5.3  Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Patient health records are retained in accordance with North Carolina medical records retention requirements (minimum 10 years for adult patients).

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access — You may request a copy of the personal information we hold about you.
• Right to Correction — You may request that we correct inaccurate or incomplete information.
• Right to Deletion — You may request that we delete your personal information, subject to legal and regulatory requirements (e.g., medical records retention laws).
• Right to Opt Out of Marketing — You may opt out of marketing SMS, email, and other communications at any time (see Section 3.3).
• Right to Data Portability — You may request your data in a portable format where technically feasible.
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at:

CryoStemCLT  ·  info@cryostemclt.com  ·  704.900.2909  ·  9920 Couloak Dr, Ste 120, Charlotte, NC 28216

We will respond to verified requests within 30 days.

7. Mobile Information Sharing Statement

A2P 10DLC Compliance Statement This statement is provided in compliance with The Campaign Registry (TCR) A2P 10DLC requirements and CTIA messaging guidelines.

CryoStemCLT will not share, sell, rent, or trade your mobile phone number or SMS opt-in data with any third party for their marketing purposes.

Your mobile number and SMS consent information are used solely for the purposes described in this Privacy Policy — to send you appointment reminders, consultation follow-ups, and service communications that you have requested or consented to receive.

7.1  Data Shared with Service Providers

We may share your mobile information with the following categories of service providers solely to facilitate our SMS communications:

• GoHighLevel — our CRM and SMS automation platform (data processed under their Terms of Service and Privacy Policy)
• Lead Connector / HighLevel — SMS delivery infrastructure
• Mobile carriers — for message routing and delivery (standard carrier data handling applies)

7.2  No Sale of Mobile Data

We do not sell, license, or transfer your mobile phone number or SMS opt-in records to data brokers, advertisers, or any third parties for marketing or commercial purposes. Period.

7.3  Carrier Disclaimer

CryoStemCLT is not liable for delayed or undelivered SMS messages. Message delivery is subject to the policies and network conditions of your mobile carrier. For carrier-related issues, please contact your mobile service provider.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at info@cryostemclt.com and we will delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites (including scheduling platforms, social media pages, and partner resources). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this document and post the revised policy at cryostemclt.com/privacy-policy. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

CryoStemCLT / Fyzical Mountain Island 9920 Couloak Dr, Suite 120  ·  Charlotte, NC 28216 Phone / Text: 704.900.2909 Email: info@cryostemclt.com Website: cryostemclt.com

CryoStemCLT  ·  Fyzical Mountain Island  ·  9920 Couloak Dr, Ste 120  ·  Charlotte, NC 28216

704.900.2909  ·  info@cryostemclt.com  ·  cryostemclt.com